Support
Email support@proofdogtraining.com and we'll get back to you quickly. Include your iOS version if the question is technical.
Where is my data? On your phone, and only there. Export it any time from Settings; import the export to restore after a reinstall.
I bought the unlock on my old phone. Settings → Restore purchase, signed into the same Apple account. No login needed — there are no accounts.
Is this a subscription? No. One purchase, yours forever.
How long until a cue sticks? A cue is learned when it works anywhere, first ask, 9 times out of 10 — that's the "proof" bar in the app. Most foundation skills reach it in 2–4 weeks of short daily sessions; adolescence can temporarily un-stick anything, which is normal.
Can I train two dogs at once? Assess and plan each dog separately (the app does this), train separately at first — one dog behind a gate with a chew — then combine once each is solid alone.
My dog regressed — did we break something? No. Progress isn't linear. The app steps back a stage automatically after two rough sessions; meet the dog where it is today and the curve resumes.